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15% OFF 150$ OR MORE
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15% OFF 150$ OR MORE CODE : BLACK15 | Free Worldwide Shipping

Shipping & Returns | NineLivesCats


We now offer Limitted time storewide, Worldwide  FREE Shipping.

I̶N̶T̶'̶L̶ ̶o̶r̶d̶e̶r̶s̶ ̶:̶ ̶F̶R̶E̶E̶ ̶S̶h̶i̶p̶p̶i̶n̶g̶ ̶o̶n̶ ̶5̶0̶$̶ ̶o̶r̶ ̶m̶o̶r̶e̶ ̶|̶ ̶5̶$̶ ̶f̶o̶r̶ ̶L̶e̶s̶s̶ ̶t̶h̶e̶n̶ ̶5̶0̶$̶ ̶o̶r̶d̶e̶r̶s̶.̶ ̶b̶e̶s̶i̶d̶e̶s̶ ̶t̶h̶e̶ ̶p̶r̶o̶m̶o̶t̶i̶o̶n̶a̶l̶ ̶o̶f̶f̶e̶r̶s̶ ̶w̶e̶ ̶m̶a̶y̶ ̶h̶a̶v̶e̶ ̶a̶v̶a̶i̶l̶a̶b̶l̶e̶.̶

For the United States, processing an order takes 2-5 business days; once your order has been processed you will receive a shipping confirmation email.

Standard United States shipping is 10 - 35 business days, depending on the product. 

For international shipments, processing an order takes 2-5 business days and shipping is 15 - 45 business days, depending on customs policies. 

In case shipping charges apply they are indicated in the product page.

In addition, delivery time varies depending on country and courier service. For information regarding delivery time, please contact us.



Our policy lasts 60 days! after receiving the products and the customer is responsible for shipping return fees. If 60 days have gone by since your received your products, unfortunately we can’t offer you a refund or exchange.

A return must be approved from our customer support team first before sending back any items for a full refund. 

 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund will be given in the following terms:

  • You did not receive your order
  • If the item is significantly different than described or shown in the site

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable) :

    1. Any item not in its original condition, is damaged or missing parts for reasons not due to Nine Lives Cats error.

    2. Customer has entered the wrong shipping details when making the order and the order has already been shipped out.

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at