How can I track my order’s status?
An order is shipped within 2-7 business days. You will receive a confirmation email once your order has been shipped. You can track your order on the Track Order Page after logging into your account.
I placed an order for different items and I received separate shipping confirmation emails, why?
Seeing we have different warehouses globally not all products are stored in the same place. Basically, you receive a shipping confirmation for every package that is shipped out to you.
How long is the delivery time?
Standard shipping is 10-35 business days, depending on the product.
Please note: Certain high demand products may have a longer delivery time. If your order hasn’t arrived in the estimated delivery times, please contact our support team at email@example.com. If you haven’t received your order within 45 business days you are welcome to contact our customer support for a full refund (This policy excludes customer input errors).
What is your refund policy?
We will provide a full refund if you did not receive your order or if it arrived damaged. Please visit our Refund Policy Page for the full information.
Can I change the shipping address after making an order?
If you have put down the wrong address or want to change the address please send us an email as soon as possible. If the order has already been shipped, it is unlikely we can do anything. If the order has not been shipped, we will try on a best endeavors basis to amend the shipping details.
Is my personal information secure?
At Nine Lives Cats we keep to the highest industry standards. Your credit card information and personal details are encrypted during the payment process. Your payment information is only used for the transaction in question and is not stored.
We haven't answered your question?
Contact us at firstname.lastname@example.org and we will get back to you as quickly as possible.